Client Case Studies

Behind every completed sale is a mountain of chasing, problem solving, updates, and stress management that most clients never see. We work with independent estate agents who are juggling all of that while also trying to run a business. These case studies give a real insight into how Easy Progression supports agencies day to day, and the difference it makes to their workload, client experience, and completion rates.

Kiel Holder, Avocado Property Partner (Reading)

“I can finally focus on growing the business instead of chasing solicitors all day.”

The challenge

Before working with Easy Progression, Kiel found progression was taking him away from the part of the business that actually generated revenue.

Like many independent agents, he was stuck between:

winning new instructions
keeping chains moving
constantly chasing solicitors for updates
managing frustrated clients

He had previously outsourced progression elsewhere, but found the experience actually increased his workload due to poor communication and client complaints.

Why outsourcing mattered

“It’s the most time consuming and frustrating part of the job.”

Kiel highlighted the communication breakdown between solicitors as one of the biggest causes of delays and fall-throughs within UK property transactions.

He needed:

clearer communication
proactive progression
confidence that clients were being looked after properly
more time to focus on winning business

The results

Since partnering with Easy Progression:

5–10 hours per week given back

Allowing more focus on business growth and client acquisition.

Faster transaction times

“Since working with Easy Progression I think we've averaged circa 10–12 weeks which most agents would be delighted to see on Freehold sales!”

Particularly significant given the complexity of many leasehold transactions.

Improved client experience

Better communication
Clearer expectations
Fewer fall-throughs
Happier clients

Personal impact

“My stress levels have reduced significantly.”

Kiel also described feeling more confident in the team supporting the future growth of his business, while being able to focus on the parts of estate agency he enjoys most.

Final thoughts

“It’s a no-brainer.”

Xchange Properties, Nuneaton

“Outsourcing progression gave us back time to focus on the money-making side of the business.”

The challenge
Communication from their previous progression provider was slow, creating frustration and inefficiencies within the business.

Why they outsourced
They wanted a professional progression team that could integrate more effectively with the agency.

What changed

Faster and smoother communication
Dedicated WhatsApp group updates
Better client experience
8–10 hours per week given back

If you were speaking to another independent agent who was considering outsourced progression, what would you say to them?

“The time you get back from outsourcing allows me to focus on the money-making aspects of my business.” - Michael Hayes, Director

The Estate Agents 1977, Northampton

“It improved both the business and day-to-day life.”

The challenge
Managing updates and progression internally was taking up too much time.